Managed IT Services For SMBs

Why FORD for your Managed IT needs?

A business’s IT requirements are far-reaching and can seem very overwhelming for a small to mid-sized business. Revenues do not typically justify the expense of an entire team of professional IT experts. That’s where we come in. For a fraction of the cost of a full-time employee, our qualified experts are ready to help you solve the mysteries of IT. You no longer have to worry about the functions of your business that can stop your workflow in its tracks.

Proactive Network Monitoring Protects You

Ford Office Technologies employs a staff of highly trained and responsive IT professionals who can tailor a solution to fit your organization's full-service or IT consulting requirements and budgetary needs. Ford's remote-managed IT support can help with all aspects of your business's IT needs including servers, routers, firewalls, databases, remote monitoring, and everyday helpdesk requests. We're here to help your business run smoothly, securely, and cost-effectively so you can focus on the task at hand. 

Our Helpdesk Is Your Friendly Tech Team

Other managed IT companies may provide similar services, but unlike the majority of other managed IT companies, Ford Office Technologies does not outsource its helpdesk services. Your issues are important to you, which means they’re important to us. You will always speak with a live IT expert and never be placed in a hold queue. This service results in a much faster call resolution and eliminates unnecessary downtime.

Predictable Monthly Fees

Additionally, other IT companies traditionally charge for each network device. Ford Office Technologies provides free support for all of your network devices including switches, routers, modems, access points, and everything in between.

BENEFITS OF FORD'S MANAGED IT SERVICES

There are many benefits to outsourcing your IT needs to Ford Office Technologies' talented and experienced professionals.

• In-house helpdesk services
• Transparent fixed monthly fee = no surprise costs
• No hiring costs
• No training costs
• No turnover issues
• Trained experts always on hand
• Personalized service
• Increased efficiency
• Ability to focus on business
• Reduced risk
• No charge for network devices
• Fast response time

Managed Network Services

From the safety and security of our state-of-the-art Network Operations Center (NOC), we offer proactive remote network monitoring to precisely identify potential issues, avoid complications from slow servers, prevent security breaches, manage data spikes, and eliminate server or application crashes. Our team of experts works to ensure that we catch critical issues prior to them happening, keeping your systems and data safe from outside viruses, malware, hacking attempts, and more. With the integration of our help desk support into our managed network services, your business will flow efficiently and allow you to focus on your day-to-day operations.

What do you get with Ford's Managed Network Services?

Planning & Design

• Is your infrastructure ready to scale with your business?
• What will you need to support your newest software solution?
• What network hardware will be obsolete in another year?

Security

• Are all your software packages patched and up-to-date?
• Is your firewall configured properly and up to date?
• What is the right balance between lockdown security and productivity?

Backup & Disaster Recovery

• Do you have at least 3 copies of image-based backups?
• Are those backups on at least two different media types?
• Are one of those backups in the cloud and tested?

Proactive Network Maintenance and Remote Monitoring

• Knowing about a potential critical failure before it becomes a failure.

Help Desk

• Password resets, changes, email, print, and lost documents.
• Moves, adds, changes, phones, connectivity, network drives.
• Malware remediation, virus issues, and general issue resolution.

Security Awareness Training

• People are your greatest security risk.
• Phishing training, and campaigns.
• General cybersecurity awareness training.

Projects and Procurement

• We can coordinate and execute any project you have.
• Windows 10 migration, virtualizations, Office 365.
• We have access to procure any and every major make or model of infrastructure hardware.

Managed Compliance Services

Helpdesk & Support

Frequently Asked Questions