Skip to content 
Managed IT services for Monroeville businesses
Monroeville businesses hire Ford as their IT company. Ford employees staff the help desk, the network gets managed and monitored around the clock, Microsoft 365 and backups get handled, and desktops, laptops and servers come on a purchase or a monthly fee. Our team can put a quote together for you.
Why Monroeville businesses call
- The server in the closet is out of warranty and nobody wants to touch it.
- Staff wait for help while the one IT person is at another site.
- The IT bill goes up every quarter with no clear reason.
- Cyber insurance asks who manages your systems and there isn't a good answer.
- Something broke this morning and you need help today, not a proposal next month.
If any of those sound familiar, start with the free assessment. It's the same first step for every client.
Monroeville office
500 Garden City Dr #6Monroeville, PA 15146
(800) 633-3673
Monday to Friday, 8:00 a.m. to 5:00 p.m.
After hours, monitored systems still page our on-call team. Existing clients can also open a ticket any time through the help desk request page.
What's included
Managed IT is the core of what Ford does for Monroeville businesses. A single agreement covers the help desk, network management, monitoring and maintenance, hardware and hardware as a service, cloud and Microsoft 365, backups, IT planning and a security baseline. Companies that need 24/7 threat response, phishing training or compliance support add managed cybersecurity under the same agreement.
An in-house help desk that picks up the phone
Call (800) 633-3673 and a Ford employee answers, not a contractor overseas reading a script. Most tickets get fixed remotely on that call. The ones that need hands on a machine get a technician sent out. Existing clients can also open a ticket any time through the help desk request page.
Network management and support
Slow Wi-Fi, a switch that reboots itself, a firewall nobody has logged into since it was installed. We take over the whole network in your Monroeville office, monitor it around the clock, plan replacements before something fails, and handle the design work when you move or open a second location.
24/7 monitoring and proactive maintenance
Every server and workstation in your Monroeville office runs an agent that tells us when a drive is filling up, a backup failed, a patch didn't take or a machine keeps rebooting. We fix it, usually before your staff notice. Updates go out on a schedule you approve, outside your busy hours.
IT equipment and hardware as a service
Desktops, laptops, servers and network gear, bought outright at our pricing or on a monthly fee with replacement built in. Monroeville offices use hardware as a service to refresh 20 machines at once without a capital expense. We'll tell you when buying is cheaper, because sometimes it is. Interactive displays for conference rooms come through the same channel. Details on the hardware page.
Cloud services and Microsoft 365
Moving a file server to SharePoint, migrating email to Microsoft 365, or getting a line-of-business application hosted so the office isn't tied to one box in a closet. We plan it, move it, and support it afterward, including the licensing and the backup that Microsoft doesn't include.
Backup and disaster recovery
We back up everything that matters in your Monroeville office, keep a copy off the network, and restore from it on a schedule to prove it works. If a server dies or ransomware hits, the plan is already written and the data is already somewhere safe.
IT consulting and planning
Someone has to decide whether the Monroeville office replaces the server or moves to the cloud, and what next year's IT budget is. Under managed IT that's a quarterly review with a person who knows your setup, plus a phone call whenever a question comes up. Bigger projects get a written scope and a fixed price before anyone starts.
The security baseline
Every managed IT client gets a baseline of security, patching, EDR, two-factor and backups. Companies that need monitoring around the clock, phishing training, dark web monitoring, penetration testing or compliance support add the security package. The Monroeville cybersecurity page linked below explains it.
Who this is for
Companies with roughly 10 to 250 employees that need IT handled and don't want to build a department to do it. It fits medical and dental practices around the two Monroeville hospitals, law and accounting offices, retailers and contractors, and the manufacturers along Route 22.
It works fully outsourced or alongside your own IT person. Companies that also need monitoring around the clock, phishing training and compliance support add the Monroeville cybersecurity services, usually under the same agreement.
How it works
Talk
A 20-minute call about what you run, what's frustrating, and what you'd like IT to stop being.
Assess
We inventory your Monroeville environment, document what's there, and write up what should change first, whether or not you hire us.
Decide
We propose a package, a flat monthly price per user, and a start date. No surprise line items later.
Onboard
Monitoring agents go on every machine, the help desk gets your account, backups start, and your staff gets the number to call.
Review
Quarterly business reviews go over what we fixed, what changed, and what to budget for next.
Packages
Proactive Managed IT with On-Site Support
Help desk, monitoring, patching, EDR, two-factor and training, plus scheduled on-site visits and a technology consultant who knows your setup.
Enhanced Remote Managed IT
The same help desk, monitoring and security baseline, delivered remotely for offices that rarely need someone in the building.
Proactive Network Infrastructure Management
Switches, firewalls, Wi-Fi and cabling monitored and maintained, with design and upgrades when you move or grow.
Essential Network Security and Support
Firewall, monitoring and baseline protection for offices that have an IT person and need the security layer covered.
Prices are per user per month and depend on how much of the work you hand over. The free assessment sets the number, and the number stays flat.
What clients say
"When you call, they answer the phone and you don't have a waiting time. They are an awesome company and have been doing business with them since 2006 in Uniontown, PA."
"Repaired within 1 day of calling to report the issue. Martin was professional and pleasant. He explained the repair and tests completed to make sure the problem was solved."
Questions Monroeville businesses ask an IT company
How much do managed IT services cost in Monroeville?
It's a flat monthly fee per user that depends on headcount and how much of the work you want us to take on. Fully outsourced costs more than co-managed with your own IT person. The assessment is free and it produces a fixed quote. Call (800) 633-3673 or use the form below.
Do you have an office in Monroeville?
Yes. 500 Garden City Dr, Suite 6, Monroeville, PA 15146, open Monday through Friday, 8 to 5.
Who answers when our Monroeville office calls?
A Ford employee, with your account open. Not an outsourced agent halfway around the world. Most tickets get fixed on that first call, and the ones that need a visit get a technician scheduled.
Do we have to replace our IT person?
No. Plenty of clients keep their IT person and hand us the help desk, the monitoring or the security layer so that person can do the work only they can do. If they leave, we cover the gap until you decide whether to hire again.
What is hardware as a service?
Desktops, laptops, servers or network gear on a monthly fee instead of a purchase, with replacement built in. Monroeville offices use it to refresh 20 machines at once without a capital expense. We'll tell you when buying outright is cheaper, because sometimes it is.
Do you serve businesses outside Monroeville?
Yes. Murrysville, Export, Plum, Penn Hills, Churchill, Irwin, North Huntingdon, Delmont and Greensburg are all regular stops. The North Shore office covers the rest of Allegheny County.
Need monitoring around the clock and phishing training too?
24/7 threat response, security assessments, dark web monitoring, penetration testing and compliance support are on our Monroeville cybersecurity services page. Most clients run both under one agreement.
Areas we serve around Monroeville
- Monroeville
- Murrysville and Export
- Plum and Oakmont
- Penn Hills and Verona
- Churchill and Wilkinsburg
- Forest Hills and Swissvale
- Irwin and North Huntingdon
- Delmont and Trafford
- Greensburg and Jeannette
- Pitcairn and Turtle Creek
- Eastern Allegheny County
- Western Westmoreland County
Get a free IT assessment
Tell us a little about your company and we'll set up a 20-minute call. If you'd rather talk now, the phone gets answered by a Ford employee, not a call center.
(800) 633-3673Monday to Friday, 7:30 a.m. to 5:30 p.m. Existing clients with an urgent issue should use the help desk request form.
What happens next
- A 20-minute call about what you run and what worries you.
- A free inventory and scan of your environment.
- A written report of what's exposed and a fixed monthly quote.
No obligation. The report is yours whether or not you hire us.