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Managed IT services for Cleveland businesses
Cleveland companies hire Ford as their IT company so one vendor is responsible for all of it. The help desk is staffed by Ford employees, the network is managed and monitored around the clock, Microsoft 365 and backups are handled, and hardware comes through us. Get a quote from our team, with no surprise line items later.
Why Cleveland businesses call
- The server in the closet is out of warranty and nobody wants to touch it.
- Staff wait for help while the one IT person is at another site.
- The IT bill goes up every quarter with no clear reason.
- Cyber insurance asks who manages your systems and there isn't a good answer.
- Something broke this morning and you need help today, not a proposal next month.
If any of those sound familiar, start with the free assessment. It's the same first step for every client.
Serving Cleveland from our Niles office
922 Great E PlazaNiles, OH 44446
(800) 633-3673
Monday to Friday, 8:00 a.m. to 5:00 p.m.
Help desk and monitoring for Cleveland run remotely around the clock. On-site visits are scheduled from this office. After hours, monitored systems page the on-call team.
What's included
Managed IT is the core of what Ford does for Cleveland businesses. A single agreement covers the help desk, network management, monitoring and maintenance, cloud and Microsoft 365, backups, IT for business, hardware and a security baseline. Companies that need 24/7 threat response, phishing training or compliance support add managed cybersecurity under the same agreement.
An in-house help desk that picks up the phone
When something breaks in your Cleveland office, the person who answers works for Ford and has your account in front of them. Most problems get fixed on that first call, remotely. Anything that needs a technician on site gets one scheduled. After hours, the on-call technician gets paged.
Network management and support
Most Cleveland office networks grew one switch at a time and nobody drew the map. We draw it, monitor every piece of it around the clock, replace the parts that are about to fail, and fix the Wi-Fi dead spot by the conference room. When you move or open a second location, the design and the cabling plan are part of the same agreement.
24/7 monitoring and proactive maintenance
The point of monitoring is that we find out before you do. Agents report disk space, failed backups, missing patches and hardware faults back to us around the clock. Maintenance happens on a schedule, and you get a report of what was done and what's coming up.
Cloud services and Microsoft 365
Moving a file server to SharePoint, migrating email to Microsoft 365, or getting a line-of-business application hosted so the office isn't tied to one box in a closet. We plan it, move it, and support it afterward, including the licensing and the backup that Microsoft doesn't include.
Backup and disaster recovery
We back up everything that matters in your Cleveland office, keep a copy off the network, and restore from it on a schedule to prove it works. If a server dies or ransomware hits, the plan is already written and the data is already somewhere safe.
IT services for business
Help desk, network, cloud, backups, hardware and a security layer, under one agreement with one monthly number. For a Cleveland business that's tired of three vendors pointing at each other, the point is that one company is responsible for all of it and answers the phone when something breaks.
Hardware, components and software
Desktops, laptops, servers, switches, monitors and licensing, sourced through Ford and set up before delivery. A replacement schedule keeps the office from aging out all at once. Details on the hardware, components and software page.
The security baseline
Every managed IT client gets a baseline of security, patching, EDR, two-factor and backups. Companies that need monitoring around the clock, phishing training, dark web monitoring, penetration testing or compliance support add the security package. The Cleveland cybersecurity page linked below explains it.
Who this is for
Companies with roughly 10 to 250 employees that need IT handled and don't want to build a department to do it. It fits manufacturers and machine shops, medical practices, law and accounting firms, logistics and distribution companies, and nonprofits across Cleveland.
It works fully outsourced or alongside your own IT person. Companies that also need monitoring around the clock, phishing training and compliance support add the Cleveland cybersecurity services, usually under the same agreement.
How it works
Talk
A 20-minute call about what you run, what's frustrating, and what you'd like IT to stop being.
Assess
We inventory your Cleveland environment, document what's there, and write up what should change first, whether or not you hire us.
Decide
We propose a package, a flat monthly price per user, and a start date. No surprise line items later.
Onboard
Monitoring agents go on every machine, the help desk gets your account, backups start, and your staff gets the number to call.
Review
Quarterly business reviews go over what we fixed, what changed, and what to budget for next.
Packages
Proactive Managed IT with On-Site Support
Help desk, monitoring, patching, EDR, two-factor and training, plus scheduled on-site visits and a technology consultant who knows your setup.
Enhanced Remote Managed IT
The same help desk, monitoring and security baseline, delivered remotely for offices that rarely need someone in the building.
Proactive Network Infrastructure Management
Switches, firewalls, Wi-Fi and cabling monitored and maintained, with design and upgrades when you move or grow.
Essential Network Security and Support
Firewall, monitoring and baseline protection for offices that have an IT person and need the security layer covered.
Prices are per user per month and depend on how much of the work you hand over. The free assessment sets the number, and the number stays flat.
What clients say
"When you call, they answer the phone and you don't have a waiting time. They are an awesome company and have been doing business with them since 2006 in Uniontown, PA."
"Repaired within 1 day of calling to report the issue. Martin was professional and pleasant. He explained the repair and tests completed to make sure the problem was solved."
Questions Cleveland businesses ask an IT company
How much do managed IT services cost in Cleveland?
It's a flat monthly fee per user that depends on headcount and how much of the work you want us to take on. Fully outsourced costs more than co-managed with your own IT person. The assessment is free and it produces a fixed quote. Call (800) 633-3673 or use the form below.
Which Ford office handles Cleveland?
Our Northeast Ohio office in Niles, about 70 minutes from downtown Cleveland. Help desk and monitoring run remotely around the clock, and on-site visits come from Niles.
Who answers when our Cleveland office calls?
A Ford employee, with your account open. Not an outsourced agent halfway around the world. Most tickets get fixed on that first call, and the ones that need a visit get a technician scheduled.
Do we have to replace our IT person?
No. Plenty of clients keep their IT person and hand us the help desk, the monitoring or the security layer so that person can do the work only they can do. If they leave, we cover the gap until you decide whether to hire again.
How fast do you respond to a help desk ticket?
A person answers the phone during business hours, and after-hours calls page the on-call technician. Most tickets are resolved remotely on the first call.
Do you serve businesses outside Cleveland?
Yes. Cuyahoga, Lake, Geauga, Summit and Portage Counties. Solon, Beachwood, Cleveland Heights, Independence, Westlake and Mentor are in range.
Need monitoring around the clock and phishing training too?
24/7 threat response, security assessments, dark web monitoring, penetration testing and compliance support are on our Cleveland cybersecurity services page. Most clients run both under one agreement.
Areas we serve around Cleveland
- Cleveland and Downtown
- Cleveland Heights and Shaker Heights
- Beachwood and Solon
- Independence and Brecksville
- Parma and Middleburg Heights
- Lakewood and Westlake
- Strongsville and North Royalton
- Mentor and Willoughby
- Euclid and Mayfield
- Cuyahoga County
- Lake and Geauga Counties
- Northeast Ohio
Get a free IT assessment
Tell us a little about your company and we'll set up a 20-minute call. If you'd rather talk now, the phone gets answered by a Ford employee, not a call center.
(800) 633-3673Monday to Friday, 7:30 a.m. to 5:30 p.m. Existing clients with an urgent issue should use the help desk request form.
What happens next
- A 20-minute call about what you run and what worries you.
- A free inventory and scan of your environment.
- A written report of what's exposed and a fixed monthly quote.
No obligation. The report is yours whether or not you hire us.