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Managed IT services for Pittsburgh businesses
Pittsburgh companies with 10 to 250 employees hire Ford to be their IT department, or to back up the one person they have. Ford employees staff the help desk, the network and every machine get monitored around the clock, backups get tested, and hardware gets sourced and set up. Get a quote from our team.
Why Pittsburgh businesses call
- Tickets to the current provider take days, and the fix is usually a callback.
- The in-house IT person left and nobody has the passwords.
- You're opening a second location or moving offices.
- Microsoft 365 got set up years ago and nobody owns it.
- You want problems caught before staff notice them, not after.
If any of those sound familiar, start with the free assessment. It's the same first step for every client.
Pittsburgh office
DL Clark Building503 Martindale St, Suite 130
Pittsburgh, PA 15212
(800) 633-3673
Monday to Friday, 8:00 a.m. to 5:00 p.m.
After hours, monitored systems still page our on-call team. Existing clients can also open a ticket any time through the help desk request page.
What's included
Managed IT is the core of what Ford does for Pittsburgh businesses. A single agreement covers the help desk, network management, monitoring and maintenance, cloud and Microsoft 365, backups, manufacturing support, hardware and a security baseline. Companies that need 24/7 threat response, phishing training or compliance support add managed cybersecurity under the same agreement.
An in-house help desk that picks up the phone
Call (800) 633-3673 and a Ford employee answers, not a contractor overseas reading a script. Most tickets get fixed remotely on that call. The ones that need hands on a machine get a technician sent out. Existing clients can also open a ticket any time through the help desk request page.
Network management and support
Slow Wi-Fi, a switch that reboots itself, a firewall nobody has logged into since it was installed. We take over the whole network in your Pittsburgh office, monitor it around the clock, plan replacements before something fails, and handle the design work when you move or open a second location.
24/7 monitoring and proactive maintenance
Every server and workstation in your Pittsburgh office runs an agent that tells us when a drive is filling up, a backup failed, a patch didn't take or a machine keeps rebooting. We fix it, usually before your staff notice. Updates go out on a schedule you approve, outside your busy hours.
Cloud services and Microsoft 365
Not everything belongs in the cloud, and we'll say so. Email and files almost always do. The old accounting server sometimes doesn't. We sort out which is which, migrate what should move, and manage the Microsoft 365 licensing and security settings that come with it.
Backup and disaster recovery
Servers, workstations and virtual machines get backed up, and we test the restores because an untested backup is a hope, not a plan. A written recovery plan says who does what if the office is offline on a Monday morning. Ransomware is survivable when the backup is clean and separate from the network.
IT support for manufacturers
Shop-floor machines that run software nobody is allowed to update, an ERP system the whole company depends on, label printers, barcode scanners and an office network all in one building. We support all of it under one agreement, segment the production network from the office, and keep the ERP backed up and tested. It's a large share of our Pittsburgh work.
Hardware, components and software
New machines for a Pittsburgh office get specced, bought at our pricing, set up before they land on a desk, and the old ones go out through our e-cycling program. Replacement runs on a schedule so a third of the fleet turns over each cycle. See the hardware page.
The security baseline
Every managed IT client gets a baseline of security, patching, EDR, two-factor and backups. Companies that need monitoring around the clock, phishing training, dark web monitoring, penetration testing or compliance support add the security package. The Pittsburgh cybersecurity page linked below explains it.
Who this is for
Companies with roughly 10 to 250 employees that need IT handled and don't want to build a department to do it. It fits manufacturers, medical and dental practices, law and accounting firms, nonprofits, and the contractors and suppliers that work for Pittsburgh's health systems and universities.
It works fully outsourced or alongside your own IT person. Companies that also need monitoring around the clock, phishing training and compliance support add the Pittsburgh cybersecurity services, usually under the same agreement.
How it works
Talk
A 20-minute call about what you run, what's frustrating, and what you'd like IT to stop being.
Assess
We inventory your Pittsburgh environment, document what's there, and write up what should change first, whether or not you hire us.
Decide
We propose a package, a flat monthly price per user, and a start date. No surprise line items later.
Onboard
Monitoring agents go on every machine, the help desk gets your account, backups start, and your staff gets the number to call.
Review
Quarterly business reviews go over what we fixed, what changed, and what to budget for next.
Packages
Proactive Managed IT with On-Site Support
Help desk, monitoring, patching, EDR, two-factor and training, plus scheduled on-site visits and a technology consultant who knows your setup.
Enhanced Remote Managed IT
The same help desk, monitoring and security baseline, delivered remotely for offices that rarely need someone in the building.
Proactive Network Infrastructure Management
Switches, firewalls, Wi-Fi and cabling monitored and maintained, with design and upgrades when you move or grow.
Essential Network Security and Support
Firewall, monitoring and baseline protection for offices that have an IT person and need the security layer covered.
Prices are per user per month and depend on how much of the work you hand over. The free assessment sets the number, and the number stays flat.
What clients say
"When you call, they answer the phone and you don't have a waiting time. They are an awesome company and have been doing business with them since 2006 in Uniontown, PA."
"Repaired within 1 day of calling to report the issue. Martin was professional and pleasant. He explained the repair and tests completed to make sure the problem was solved."
Questions Pittsburgh businesses ask an IT company
How much do managed IT services cost in Pittsburgh?
It's a flat monthly fee per user that depends on headcount and how much of the work you want us to take on. Fully outsourced costs more than co-managed with your own IT person. The assessment is free and it produces a fixed quote. Call (800) 633-3673 or use the form below.
Do you have an office in Pittsburgh?
Yes. 503 Martindale St, Suite 130, in the DL Clark Building on the North Shore, open Monday through Friday, 8 to 5. Our Monroeville office covers the eastern suburbs.
Who answers when our Pittsburgh office calls?
A Ford employee, with your account open. Not an outsourced agent halfway around the world. Most tickets get fixed on that first call, and the ones that need a visit get a technician scheduled.
Do we have to replace our IT person?
No. Plenty of clients keep their IT person and hand us the help desk, the monitoring or the security layer so that person can do the work only they can do. If they leave, we cover the gap until you decide whether to hire again.
Do you support manufacturers?
Yes, and it's a large share of our Pittsburgh work. Shop-floor machines that can't be patched on a normal schedule, ERP systems, barcode and label printers, and the office network all in one agreement.
Do you serve businesses outside Pittsburgh?
Yes. Anywhere in Allegheny County and most of Butler, Beaver, Washington and Westmoreland Counties from the Pittsburgh and Monroeville offices.
Need monitoring around the clock and phishing training too?
24/7 threat response, security assessments, dark web monitoring, penetration testing and compliance support are on our Pittsburgh cybersecurity services page. Most clients run both under one agreement.
Areas we serve around Pittsburgh
- Pittsburgh (all neighborhoods)
- North Shore and Downtown
- Moon Township and Coraopolis
- Robinson and Carnegie
- Wexford and McCandless
- Cranberry Township and Butler
- South Hills, Bethel Park, Mt. Lebanon
- Canonsburg, McMurray and Washington
- Monroeville, Murrysville and Plum
- Greensburg and Latrobe
- Beaver County and Sewickley
- Anywhere in Allegheny County
Get a free IT assessment
Tell us a little about your company and we'll set up a 20-minute call. If you'd rather talk now, the phone gets answered by a Ford employee, not a call center.
(800) 633-3673Monday to Friday, 7:30 a.m. to 5:30 p.m. Existing clients with an urgent issue should use the help desk request form.
What happens next
- A 20-minute call about what you run and what worries you.
- A free inventory and scan of your environment.
- A written report of what's exposed and a fixed monthly quote.
No obligation. The report is yours whether or not you hire us.