Skip to content 
Managed IT services for Connellsville businesses
Connellsville manufacturers, schools, medical offices and banks hire Ford as their IT company from ten minutes away. Ford employees staff the help desk, the network gets monitored around the clock, Microsoft 365 and backups get handled, and hardware comes through us. Get a quote from our team.
Why Connellsville businesses call
- Tickets to the current provider take days, and the fix is usually a callback.
- The in-house IT person left and nobody has the passwords.
- You're opening a second location or moving offices.
- Microsoft 365 got set up years ago and nobody owns it.
- You want problems caught before staff notice them, not after.
If any of those sound familiar, start with the free assessment. It's the same first step for every client.
Headquarters
700 Laurel DrConnellsville, PA 15425
(800) 633-3673
Monday to Friday, 7:30 a.m. to 5:30 p.m.
After hours, monitored systems still page our on-call team. Existing clients can also open a ticket any time through the help desk request page.
What's included
Managed IT is the core of what Ford does for Connellsville businesses. A single agreement covers the help desk, network management, monitoring and maintenance, cloud and Microsoft 365, backups, hardware, coverage across Western Pennsylvania and a security baseline. Companies that need 24/7 threat response, phishing training or compliance support add managed cybersecurity under the same agreement.
An in-house help desk that picks up the phone
The help desk is the part of managed IT your staff will actually notice. Ours is staffed by Ford employees who have your Connellsville account open when they pick up. Most tickets get fixed on that call. The rest get a technician sent out, and after hours the on-call technician gets paged.
Network management and support
Firewall, switches, Wi-Fi and cabling, monitored and maintained as one system. Gear gets replaced on a schedule instead of when it dies, slow spots get diagnosed instead of tolerated, and a move or expansion gets planned before the lease is signed.
24/7 monitoring and proactive maintenance
Every server and workstation gets an agent that reports back to us. Disk filling up, backup that didn't run, patch that failed, a machine that's been rebooting. We see it and fix it, usually before anyone in the office notices. Patches and updates go out on a schedule you approve.
Cloud services and Microsoft 365
Most Connellsville businesses we take on are half in the cloud and half on a server in a closet. We sort out which is which, migrate what should move (usually email and files), keep what shouldn't, and manage the Microsoft 365 licensing and security settings that come with it.
Backup and disaster recovery
Servers, workstations and virtual machines get backed up, a copy goes somewhere an attacker on your Connellsville network can't reach, and we restore from it on a schedule to prove it works. The recovery plan is written down. If a server dies or ransomware hits, nobody has to improvise.
Hardware, components and software
Desktops, laptops, servers, switches, monitors and licensing, sourced through Ford and set up before delivery. A replacement schedule keeps the office from aging out all at once. Details on the hardware, components and software page.
Managed IT across Western Pennsylvania
From the Connellsville headquarters and the North Shore and Monroeville offices, one agreement can cover a company with locations in Uniontown, Greensburg and Pittsburgh at once. Same help desk, same monitoring, same invoice. Companies with a site in Ohio or West Virginia get the same treatment from the Niles and Charleston offices.
The security baseline
Every managed IT client gets a baseline of security, patching, EDR, two-factor and backups. Companies that need monitoring around the clock, phishing training, dark web monitoring, penetration testing or compliance support add the security package. The Connellsville cybersecurity page linked below explains it.
Who this is for
Companies with roughly 10 to 250 employees that need IT handled and don't want to build a department to do it. It fits Connellsville's manufacturers, school districts and municipal offices, medical and dental practices, banks and credit unions, and the trades and contractors that run on a handful of laptops and a server.
It works fully outsourced or alongside your own IT person. Companies that also need monitoring around the clock, phishing training and compliance support add the Connellsville cybersecurity services, usually under the same agreement.
How it works
Talk
A 20-minute call about what you run, what's frustrating, and what you'd like IT to stop being.
Assess
We inventory your Connellsville environment, document what's there, and write up what should change first, whether or not you hire us.
Decide
We propose a package, a flat monthly price per user, and a start date. No surprise line items later.
Onboard
Monitoring agents go on every machine, the help desk gets your account, backups start, and your staff gets the number to call.
Review
Quarterly business reviews go over what we fixed, what changed, and what to budget for next.
Packages
Proactive Managed IT with On-Site Support
Help desk, monitoring, patching, EDR, two-factor and training, plus scheduled on-site visits and a technology consultant who knows your setup.
Enhanced Remote Managed IT
The same help desk, monitoring and security baseline, delivered remotely for offices that rarely need someone in the building.
Proactive Network Infrastructure Management
Switches, firewalls, Wi-Fi and cabling monitored and maintained, with design and upgrades when you move or grow.
Essential Network Security and Support
Firewall, monitoring and baseline protection for offices that have an IT person and need the security layer covered.
Prices are per user per month and depend on how much of the work you hand over. The free assessment sets the number, and the number stays flat.
What clients say
"When you call, they answer the phone and you don't have a waiting time. They are an awesome company and have been doing business with them since 2006 in Uniontown, PA."
"Repaired within 1 day of calling to report the issue. Martin was professional and pleasant. He explained the repair and tests completed to make sure the problem was solved."
Questions Connellsville businesses ask an IT company
How much do managed IT services cost in Connellsville?
It's a flat monthly fee per user that depends on headcount and how much of the work you want us to take on. Fully outsourced costs more than co-managed with your own IT person. The assessment is free and it produces a fixed quote. Call (800) 633-3673 or use the form below.
Do you have an office in Connellsville?
Yes. 700 Laurel Dr, Connellsville, PA 15425, our headquarters, open Monday through Friday, 7:30 a.m. to 5:30 p.m.
Who answers when our Connellsville office calls?
A Ford employee, with your account open. Not an outsourced agent halfway around the world. Most tickets get fixed on that first call, and the ones that need a visit get a technician scheduled.
Do we have to replace our IT person?
No. Plenty of clients keep their IT person and hand us the help desk, the monitoring or the security layer so that person can do the work only they can do. If they leave, we cover the gap until you decide whether to hire again.
Is the help desk really local?
Yes. When you call (800) 633-3673 you reach a Ford employee, not an outsourced agent halfway around the world. That's been true since the company started.
Do you serve businesses outside Connellsville?
Yes. All of Fayette and Westmoreland Counties and most of Somerset County. Uniontown, Scottdale, Mount Pleasant, Latrobe, Greensburg and Brownsville are regular stops.
Need monitoring around the clock and phishing training too?
24/7 threat response, security assessments, dark web monitoring, penetration testing and compliance support are on our Connellsville cybersecurity services page. Most clients run both under one agreement.
Areas we serve around Connellsville
- Connellsville
- Uniontown and Hopwood
- Scottdale and Everson
- Mount Pleasant
- Latrobe and Ligonier
- Greensburg and Youngwood
- Brownsville and California
- Masontown and Point Marion
- Ohiopyle and Farmington
- Fayette County
- Westmoreland County
- Somerset County
Get a free IT assessment
Tell us a little about your company and we'll set up a 20-minute call. If you'd rather talk now, the phone gets answered by a Ford employee, not a call center.
(800) 633-3673Monday to Friday, 7:30 a.m. to 5:30 p.m. Existing clients with an urgent issue should use the help desk request form.
What happens next
- A 20-minute call about what you run and what worries you.
- A free inventory and scan of your environment.
- A written report of what's exposed and a fixed monthly quote.
No obligation. The report is yours whether or not you hire us.