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A Mahoning Valley security team, based in Niles
Our Youngstown and Warren office is at 922 Great E Plaza in Niles, on the 422 corridor between the two cities. Technicians who handle Boardman, Canfield, Austintown and Warren accounts work out of it. Monitoring runs around the clock from the same team that picks up the phone during the day.
Ford opened the Niles office when it expanded into the Youngstown and Warren region, and it's now the base for everything we do in Mahoning, Trumbull and Columbiana Counties. The headquarters is in Connellsville, PA, about 90 minutes away.
Where we work
- Youngstown and Downtown
- Boardman and Poland
- Canfield and Austintown
- Warren and Howland
- Niles and Cortland
- Hubbard and Girard
- Struthers and Campbell
- Salem and Columbiana
- Mahoning County
- Trumbull County
- Columbiana County
- Across the Mahoning Valley
Niles office (Youngstown and Warren)
922 Great E PlazaNiles, OH 44446
(800) 633-3673
Monday to Friday, 8:00 a.m. to 5:00 p.m.
After hours, monitored systems still page our on-call team. Existing clients can also open a ticket any time through the help desk request page.
What managed cybersecurity covers
Boardman medical offices, Warren manufacturers and Youngstown professional firms all ask us the same question first. What does managed cybersecurity actually include? Here it is.
24/7 monitoring and threat response
Attacks don't keep office hours, so the monitoring doesn't either. Agents on every machine report to our security operations center, EDR software flags the behavior of an attack the moment it starts, and a person on our team decides what to do about it. If a Youngstown workstation starts encrypting files at 3 a.m., it gets cut off from the network before the file server notices.
Backup and business continuity planning
Tested backups and a written continuity plan are the two things a Youngstown business is most often asked for by an insurance carrier, a bank or a large customer. We back up servers, workstations and virtual machines, test the restores on a schedule, and write the plan that says who does what if the building is offline on a Monday morning. Ransomware is survivable when the backup is clean and separate from the network.
Security assessments and vulnerability scanning
Every engagement starts with an assessment of what you have, what's exposed, and what would happen if a specific machine were compromised tomorrow. After that, regular vulnerability scans catch new gaps as software changes. You get a written report you can hand to your insurance carrier or your board.
Network security and firewall management
We manage the firewall, the intrusion prevention behind it, and the web filtering that keeps staff off malicious sites. Rules get reviewed as well as added. Operating systems and applications get patched on a schedule, and the ones that can't be patched get isolated so they can't take the rest of the Youngstown office down with them.
Email protection and phishing training
The message looked like it came from the owner and asked for gift cards. Every Youngstown office has that story. Email filtering catches most of those before anyone sees them. For the ones that get through, staff get short training sessions and simulated phishing tests during the year, so the reflex becomes report, not reply. New hires get trained their first week.
Dark web monitoring and exposure alerts
When staff credentials turn up in a breach, you'd rather hear it from us than from the attacker. Monitoring watches for your domain around the clock. A match gets you an alert, a forced password reset and two-factor turned on if it wasn't already. Youngstown businesses usually add this first, because it's cheap and it finds something the first week.
Cybersecurity for manufacturers
Shop-floor machines run software that can't be patched on a normal schedule, and they sit on the same network as the office. We segment the production network from the business network, put monitoring on what can take an agent and isolation around what can't, and keep the ERP and the file server backed up. Youngstown manufacturers with customer contracts that ask about cybersecurity get the documentation to answer them.
Compliance support
If your Youngstown business answers to HIPAA, PCI or a customer's security questionnaire, the same controls that stop ransomware are the ones the auditor wants to see. We map what you have to the framework, keep the evidence in one place, and handle the technical items. Details are on the managed compliance services page.
Who this is for
Companies with roughly 10 to 250 employees that can't afford a full-time security person but can't afford a breach either. It fits the Valley's manufacturers and fabrication shops, medical and dental practices, credit unions, schools and municipal offices, and the professional firms downtown and in Boardman.
It works whether you have an internal IT person or not. If you do, we take the security layer and the 2 a.m. alerts off their plate. If you don't, pair this with our Youngstown managed IT services and one team handles all of it.
How it works
Talk
A 20-minute call about what you run, what worries you, and what you're required to comply with.
Assess
We inventory your Youngstown environment and scan it. You get a written report of what's exposed, whether or not you hire us.
Decide
We propose a package, a flat monthly price, and a timeline. No surprise line items later.
Onboard
Agents go on every machine, the firewall gets configured, backups start, and your staff gets their first training session.
Review
Quarterly business reviews go over what we caught, what changed, and what to plan for next.
Packages
Proactive Threat Management and Security Hardening
The full stack. 24/7 monitoring, EDR, patching, email and web protection, two-factor, training, root cause analysis and remediation when something happens.
Essential Network Security and Support
Firewall, monitoring and baseline protection for offices that have an IT person and need the security layer covered.
Dark Web Monitoring
Credential exposure alerts for your domain, with reset and two-factor enforcement when something turns up. Often the first thing a new client adds.
Penetration Testing
Scheduled external and internal tests with a written report. Sold on its own or added to any package.
Prices depend on user count and what you already have in place. The free assessment sets the number, and the number stays flat.
What clients say
"When you call, they answer the phone and you don't have a waiting time. They are an awesome company and have been doing business with them since 2006 in Uniontown, PA."
"Repaired within 1 day of calling to report the issue. Martin was professional and pleasant. He explained the repair and tests completed to make sure the problem was solved."
Youngstown cybersecurity questions we get asked
How much does managed cybersecurity cost for a Youngstown business?
It's priced per user per month and the number depends on how many people you have and what's already in place. A 25-person Youngstown office with a decent firewall pays less than a 25-person office starting from scratch. The assessment is free and it produces a fixed quote. Call (800) 633-3673 or use the form below and we'll get you a number.
Do you have an office in Youngstown?
Yes, in Niles. 922 Great E Plaza, Niles, OH 44446, about 15 minutes from downtown Youngstown and 10 from Warren. Technicians work out of it Monday through Friday, 8 to 5.
What happens when your monitoring catches something at 2 a.m. in Youngstown?
Someone on the team looks at the alert. If it's a real threat, we isolate the affected machine, stop the spread, and call your designated contact. You hear from us before you hear from anyone else. In the morning you get a summary of what happened and what we changed.
We already have an IT person in Youngstown. Do we still need this?
Usually yes, and your IT person is often the one who asks. One generalist can't watch alerts around the clock, keep up with patching, run phishing simulations and answer help desk tickets. We take the security layer, they keep everything else, and the two of us talk every quarter.
Do you do backup and business continuity planning on its own?
Yes. Tested backups and a written continuity plan are the most requested standalone service in Youngstown, often because a cyber insurance application asked for them. It's sold on its own or as part of the full package.
Do you serve businesses outside Youngstown?
Yes. All of Mahoning and Trumbull Counties, most of Columbiana County, and across the state line into Hermitage, Sharon and Mercer County, PA. Boardman, Canfield, Austintown, Poland, Warren, Howland and Cortland are regular stops.
Looking for day-to-day IT support in Youngstown?
Help desk, network management, cloud and hardware are on our Youngstown managed IT services page. Many clients run both under one agreement.
Get a free security assessment
Tell us a little about your company and we'll set up a 20-minute call. If you'd rather talk now, the phone gets answered by a Ford employee, not a call center.
(800) 633-3673Monday to Friday, 7:30 a.m. to 5:30 p.m. Existing clients with an urgent issue should use the help desk request form.
What happens next
- A 20-minute call about what you run and what worries you.
- A free inventory and scan of your environment.
- A written report of what's exposed and a fixed monthly quote.
No obligation. The report is yours whether or not you hire us.