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How we cover Hermitage and Mercer County
Hermitage, Sharon and Farrell sit 25 minutes from our Niles, Ohio office, which is where the technicians for Mercer and Lawrence County accounts work from. Monitoring and response run around the clock from the same team.
Ford Office Technologies is headquartered in Connellsville, PA, with six offices across Pennsylvania, Ohio and West Virginia. The Shenango Valley is covered from Niles, 25 minutes up Route 62.
Where we work
- Hermitage
- Sharon and Farrell
- Sharpsville and Wheatland
- Greenville and Jamestown
- Grove City and Slippery Rock
- Mercer and Sandy Lake
- New Castle and Neshannock
- Ellwood City
- Mercer County
- Lawrence County
- The Shenango Valley
- Youngstown and the Ohio side
Serving Hermitage from our Niles office
922 Great E PlazaNiles, OH 44446
(800) 633-3673
Monday to Friday, 8:00 a.m. to 5:00 p.m.
Help desk and monitoring for Hermitage run remotely around the clock. On-site visits are scheduled from this office. After hours, monitored systems page the on-call team.
What managed cybersecurity covers
A Mercer County business with 20 people has the same exposure as a Pittsburgh firm with 200, and usually less help. Here's what a managed security package covers.
24/7 monitoring and threat response
Attacks don't keep office hours, so the monitoring doesn't either. Agents on every machine report to our security operations center, EDR software flags the behavior of an attack the moment it starts, and a person on our team decides what to do about it. If a Hermitage workstation starts encrypting files at 3 a.m., it gets cut off from the network before the file server notices.
Security assessments and vulnerability scanning
You can't protect what you haven't counted. The first two weeks are an inventory and a scan, and the result is a ranked list of what to fix and a document you can show a board or a carrier. Then the scans keep running, because the network you had in March isn't the one you have in September.
Network security and firewall management
Your firewall, intrusion detection and prevention, and web filtering all get configured and managed by us. That includes the boring parts nobody does, like reviewing rules that were added for a vendor three years ago and never removed. Patch management runs on a schedule so operating systems and applications stay current.
Email protection and phishing training
Most attacks on a Hermitage business start as an email that looks like it came from the boss or a vendor. Filtering catches the bulk of them. For the rest, your staff get short training sessions and simulated phishing tests through the year, so the message that slips through gets reported. New hires get trained the week they start.
Backup and business continuity
The question isn't whether you have a backup. It's whether you've ever restored from it. We back up servers, workstations and virtual machines, keep a copy off the network, and restore from it on a schedule to prove it works. A written plan says who does what if your Hermitage office is down on a Monday morning. Ransomware becomes a bad day instead of a closed business.
Dark web monitoring and exposure alerts
When staff credentials turn up in a breach, you'd rather hear it from us than from the attacker. Monitoring watches for your domain around the clock. A match gets you an alert, a forced password reset and two-factor turned on if it wasn't already. Hermitage businesses usually add this first, because it's cheap and it finds something the first week.
Penetration testing
For companies that need proof, not assurance, we run penetration tests against your external and internal systems and document what a real attacker could reach. Cyber insurance applications and larger customers' vendor questionnaires increasingly ask for this.
Compliance support
If your Hermitage business answers to HIPAA, PCI or a customer's security questionnaire, the same controls that stop ransomware are the ones the auditor wants to see. We map what you have to the framework, keep the evidence in one place, and handle the technical items. Details are on the managed compliance services page.
Who this is for
Companies with roughly 10 to 250 employees that can't afford a full-time security person but can't afford a breach either. It fits Shenango Valley manufacturers, medical practices in Hermitage and Grove City, credit unions and banks, and the professional offices along Route 18.
It works whether you have an internal IT person or not. If you do, we take the security layer and the 2 a.m. alerts off their plate. If you don't, pair this with our Hermitage managed IT services and one team handles all of it.
How it works
Talk
A 20-minute call about what you run, what worries you, and what you're required to comply with.
Assess
We inventory your Hermitage environment and scan it. You get a written report of what's exposed, whether or not you hire us.
Decide
We propose a package, a flat monthly price, and a timeline. No surprise line items later.
Onboard
Agents go on every machine, the firewall gets configured, backups start, and your staff gets their first training session.
Review
Quarterly business reviews go over what we caught, what changed, and what to plan for next.
Packages
Proactive Threat Management and Security Hardening
The full stack. 24/7 monitoring, EDR, patching, email and web protection, two-factor, training, root cause analysis and remediation when something happens.
Essential Network Security and Support
Firewall, monitoring and baseline protection for offices that have an IT person and need the security layer covered.
Dark Web Monitoring
Credential exposure alerts for your domain, with reset and two-factor enforcement when something turns up. Often the first thing a new client adds.
Penetration Testing
Scheduled external and internal tests with a written report. Sold on its own or added to any package.
Prices depend on user count and what you already have in place. The free assessment sets the number, and the number stays flat.
What clients say
"When you call, they answer the phone and you don't have a waiting time. They are an awesome company and have been doing business with them since 2006 in Uniontown, PA."
"Repaired within 1 day of calling to report the issue. Martin was professional and pleasant. He explained the repair and tests completed to make sure the problem was solved."
Hermitage cybersecurity questions we get asked
How much does managed cybersecurity cost for a Hermitage business?
It's priced per user per month and the number depends on how many people you have and what's already in place. A 25-person Hermitage office with a decent firewall pays less than a 25-person office starting from scratch. The assessment is free and it produces a fixed quote. Call (800) 633-3673 or use the form below and we'll get you a number.
Which Ford office handles Hermitage?
Our Niles, Ohio office, about 25 minutes from Hermitage. Monitoring and help desk run remotely around the clock, and on-site visits come from Niles.
What happens when your monitoring catches something at 2 a.m. in Hermitage?
Someone on the team looks at the alert. If it's a real threat, we isolate the affected machine, stop the spread, and call your designated contact. You hear from us before you hear from anyone else. In the morning you get a summary of what happened and what we changed.
We already have an IT person in Hermitage. Do we still need this?
Usually yes, and your IT person is often the one who asks. One generalist can't watch alerts around the clock, keep up with patching, run phishing simulations and answer help desk tickets. We take the security layer, they keep everything else, and the two of us talk every quarter.
Do small offices need this?
Above about ten people, yes. Below that, turn on two-factor authentication, keep a tested backup off the network, and call us when you grow or when a customer sends a security questionnaire. We'll tell you the same on the phone.
Do you serve businesses outside Hermitage?
Yes. All of Mercer and Lawrence Counties. Sharon, Farrell, Greenville, Grove City, Mercer, New Castle and Ellwood City are covered, and so is the Youngstown side of the line.
Looking for day-to-day IT support in Hermitage?
Help desk, network management, cloud and hardware are on our Hermitage managed IT services page. Many clients run both under one agreement.
Get a free security assessment
Tell us a little about your company and we'll set up a 20-minute call. If you'd rather talk now, the phone gets answered by a Ford employee, not a call center.
(800) 633-3673Monday to Friday, 7:30 a.m. to 5:30 p.m. Existing clients with an urgent issue should use the help desk request form.
What happens next
- A 20-minute call about what you run and what worries you.
- A free inventory and scan of your environment.
- A written report of what's exposed and a fixed monthly quote.
No obligation. The report is yours whether or not you hire us.