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An Erie security team on West Ridge Road
Our Erie office is at 4525 W Ridge Rd in Millcreek. The technicians who handle Erie County accounts work out of it, and the same team runs monitoring around the clock. If a server in Harborcreek or a clinic in Fairview needs hands on a keyboard, someone drives from here.
Ford Office Technologies is headquartered in Connellsville, PA, with six offices across Pennsylvania, Ohio and West Virginia. Erie is one of them.
Where we work
- Erie and Downtown
- Millcreek and Summit
- Harborcreek and Wesleyville
- Fairview and Girard
- North East
- Edinboro and Waterford
- Corry and Union City
- Lake City and Albion
- Meadville and Conneaut Lake
- Erie County
- Crawford County
- Warren County
Erie office
4525 W Ridge RdErie, PA 16506
(800) 633-3673
Monday to Friday, 8:00 a.m. to 5:00 p.m.
After hours, monitored systems still page our on-call team. Existing clients can also open a ticket any time through the help desk request page.
What managed cybersecurity covers
This page is about security only. Day-to-day IT support, help desk and network management for Erie businesses live on our Erie managed IT page, linked below. Here's what the security side covers.
24/7 monitoring and threat response
It's a night shift you don't have to hire. Our security operations center watches every endpoint and the network traffic between them, around the clock. When the EDR software sees something that looks like an attack rather than a known virus, a technician reviews it, isolates the machine if it's real, and calls you. You get the summary in the morning.
Security assessments and vulnerability scanning
Every engagement starts with an assessment of what you have, what's exposed, and what would happen if a specific machine were compromised tomorrow. After that, regular vulnerability scans catch new gaps as software changes. You get a written report you can hand to your insurance carrier or your board.
Network security and firewall management
We manage the firewall, the intrusion prevention behind it, and the web filtering that keeps staff off malicious sites. Rules get reviewed as well as added. Operating systems and applications get patched on a schedule, and the ones that can't be patched get isolated so they can't take the rest of the Erie office down with them.
Email protection and phishing training
The message looked like it came from the owner and asked for gift cards. Every Erie office has that story. Email filtering catches most of those before anyone sees them. For the ones that get through, staff get short training sessions and simulated phishing tests during the year, so the reflex becomes report, not reply. New hires get trained their first week.
Backup and business continuity
A good backup makes ransomware survivable. Ours covers servers, workstations and virtual machines, keeps a copy where an attacker on your network can't reach it, and gets tested by actually restoring files. The continuity plan that goes with it is written down, not in someone's head.
Dark web monitoring and exposure alerts
When employee credentials show up in a breach dump, you want to know before an attacker uses them. Monitoring for your domain runs continuously, and when something turns up we alert you, force password resets and turn on two-factor authentication where it's missing. Two-factor is required in every package we sell.
Penetration testing
A penetration test is someone on our side trying to get in the way an attacker would, then writing down exactly how far they got. Erie companies buy it when a customer contract, a cyber insurance renewal or a board asks for evidence rather than a checklist.
Compliance support
A HIPAA audit, a PCI questionnaire and a cyber insurance renewal all ask for the same handful of controls in different words. We map what your Erie business already has to whatever framework you're held to, close the gaps, keep the evidence in one place, and handle the technical items ourselves. The managed compliance services page covers each framework.
Who this is for
Companies with roughly 10 to 250 employees that can't afford a full-time security person but can't afford a breach either. It fits Erie's manufacturers and plastics shops, medical practices, insurance agencies, law and accounting firms, and nonprofits.
It works whether you have an internal IT person or not. If you do, we take the security layer and the 2 a.m. alerts off their plate. If you don't, pair this with our Erie managed IT services and help desk and one team handles all of it.
How it works
Talk
A 20-minute call about what you run, what worries you, and what you're required to comply with.
Assess
We inventory your Erie environment and scan it. You get a written report of what's exposed, whether or not you hire us.
Decide
We propose a package, a flat monthly price, and a timeline. No surprise line items later.
Onboard
Agents go on every machine, the firewall gets configured, backups start, and your staff gets their first training session.
Review
Quarterly business reviews go over what we caught, what changed, and what to plan for next.
Packages
Proactive Threat Management and Security Hardening
The full stack. 24/7 monitoring, EDR, patching, email and web protection, two-factor, training, root cause analysis and remediation when something happens.
Essential Network Security and Support
Firewall, monitoring and baseline protection for offices that have an IT person and need the security layer covered.
Dark Web Monitoring
Credential exposure alerts for your domain, with reset and two-factor enforcement when something turns up. Often the first thing a new client adds.
Penetration Testing
Scheduled external and internal tests with a written report. Sold on its own or added to any package.
Prices depend on user count and what you already have in place. The free assessment sets the number, and the number stays flat.
What clients say
"When you call, they answer the phone and you don't have a waiting time. They are an awesome company and have been doing business with them since 2006 in Uniontown, PA."
"Repaired within 1 day of calling to report the issue. Martin was professional and pleasant. He explained the repair and tests completed to make sure the problem was solved."
Erie cybersecurity questions we get asked
How much does managed cybersecurity cost for a Erie business?
It's priced per user per month and the number depends on how many people you have and what's already in place. A 25-person Erie office with a decent firewall pays less than a 25-person office starting from scratch. The assessment is free and it produces a fixed quote. Call (800) 633-3673 or use the form below and we'll get you a number.
Do you have an office in Erie?
Yes. 4525 W Ridge Rd, Erie, PA 16506, in Millcreek. Technicians work out of it Monday through Friday, 8 to 5.
What happens when your monitoring catches something at 2 a.m. in Erie?
Someone on the team looks at the alert. If it's a real threat, we isolate the affected machine, stop the spread, and call your designated contact. You hear from us before you hear from anyone else. In the morning you get a summary of what happened and what we changed.
We already have an IT person in Erie. Do we still need this?
Usually yes, and your IT person is often the one who asks. One generalist can't watch alerts around the clock, keep up with patching, run phishing simulations and answer help desk tickets. We take the security layer, they keep everything else, and the two of us talk every quarter.
Is this the same as your Erie managed IT service?
No. Managed IT is the day-to-day help desk, network and cloud support. This page is the security layer, which can run on its own alongside your existing IT person or be bundled with managed IT under one agreement.
Do you serve businesses outside Erie?
Yes. All of Erie County and most of Crawford and Warren Counties. Millcreek, Harborcreek, Fairview, North East, Edinboro and Meadville are regular stops, and we cover Buffalo and Western New York from here too.
Looking for day-to-day IT support in Erie?
Help desk, network management, cloud and hardware are on our Erie managed IT services and help desk page. Many clients run both under one agreement.
Get a free security assessment
Tell us a little about your company and we'll set up a 20-minute call. If you'd rather talk now, the phone gets answered by a Ford employee, not a call center.
(800) 633-3673Monday to Friday, 7:30 a.m. to 5:30 p.m. Existing clients with an urgent issue should use the help desk request form.
What happens next
- A 20-minute call about what you run and what worries you.
- A free inventory and scan of your environment.
- A written report of what's exposed and a fixed monthly quote.
No obligation. The report is yours whether or not you hire us.