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Managed IT Services For SMBs
Secure, Fast Support For Small to Mid-Sized Businesses in Western PA and Beyond
Downtime crippling your productivity? Security gaps leave you uneasy? Managed IT from Ford ensures your technology always supports, never interrupts, your business growth.
Ford's managed IT services offer complete business IT solutions to keep your company secure and productive.
Why FORD for your Managed IT needs?
A business’s IT requirements are far-reaching and can seem very overwhelming for a small to mid-sized business. Revenues do not typically justify the expense of an entire team of professional IT experts. That’s where we come in. For a fraction of the cost of a full-time employee, our qualified experts are ready to help you solve the mysteries of IT. You no longer have to worry about the functions of your business that can stop your workflow in its tracks.
Proactive Network Monitoring Protects You
Ford Office Technologies employs a staff of highly trained and responsive IT professionals who can tailor a solution to fit your organization's full-service or IT consulting requirements and budgetary needs. Ford's remote-managed IT support can help with all aspects of your business's IT needs including servers, routers, firewalls, databases, remote monitoring, and everyday helpdesk requests. We're here to help your business run smoothly, securely, and cost-effectively so you can focus on the task at hand.
Our Helpdesk Is Your Friendly Tech Team
Other managed IT companies may provide similar services, but unlike the majority of other managed IT companies, Ford Office Technologies does not outsource its helpdesk services. Your issues are important to you, which means they’re important to us. You will always speak with a live IT expert and never be placed in a hold queue. This service results in a much faster call resolution and eliminates unnecessary downtime.
Predictable Monthly Fees
Additionally, other IT companies traditionally charge for each network device. Ford Office Technologies provides free support for all of your network devices including switches, routers, modems, access points, and everything in between.
ALL-INCLUSIVE MANAGED IT SERVICES
Ford Office Technologies' all-inclusive package takes the worry out of your hands and puts it in ours.
- Servers
- Routers
- Firewalls
- Databases
- Remote monitoring
- Cyber security
- Data backup & recovery
- Software updates
- Password resets
- Network errors
- Printer issues
- Frozen screens
- File recovery
- Workstation power issues
BENEFITS OF FORD'S MANAGED IT SERVICES
There are many benefits to outsourcing your IT needs to Ford Office Technologies' talented and experienced professionals.
- In-house helpdesk services
- Transparent fixed monthly fee = no surprise costs
- No hiring costs
- No training costs
- No turnover issues
- Trained experts always on hand
- Personalized service
- Increased efficiency
- Ability to focus on business
- Reduced risk
- No charge for network devices
- Fast response time
Network Design
Your employees require quick, easy, and reliable access to your company’s network to be successful. You can’t afford to lose time or profits because of a poorly designed IT network.
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Cloud Computing
Cloud computing is the next generation of data storage, software and IT infrastructure management. With cloud computing, you can easily increase capacity or add capabilities without investing in new infrastructure, training new personnel or licensing new software. This makes the technology more cost efficient than other options. You also do not need to worry about managing expensive onsite equipment. Everything is handled off-site by the expert engineers at Ford Office Technologies.
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Security Services
Data breaches compromise the personal information of both you and your customers. In 2021, alone, they exposed over 22 billion records.Don’t give cyber criminals the chance to find weaknesses in your company’s cyber security system. Defend your institution from all attacks from all directions.
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Virtual Infrastructure
A virtual infrastructure reduces costs and allows your systems to respond faster. Virtualization provides benefits such as server consolidation, disaster recovery, business continuity and a test environment. The technology creates a layer of abstraction between the computing, storage, and networking of your company’s hardware and software.
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Managed Network Services
From the safety and security of our state-of-the-art Network Operations Center (NOC), we offer proactive remote network monitoring to precisely identify potential issues, avoid complications from slow servers, prevent security breaches, manage data spikes, and eliminate server or application crashes. Our team of experts works to ensure that we catch critical issues prior to them happening, keeping your systems and data safe from outside viruses, malware, hacking attempts, and more. With the integration of our help desk support into our managed network services, your business will flow efficiently and allow you to focus on your day-to-day operations.
What do you get with Ford's Managed Network Services?
Planning & Design
- Is your infrastructure ready to scale with your business?
- What will you need to support your newest software solution?
- What network hardware will be obsolete in another year?
Security
- Are all your software packages patched and up-to-date?
- Is your firewall configured properly and up to date?
- What is the right balance between lockdown security and productivity?
Backup & Disaster Recovery
- Do you have at least 3 copies of image-based backups?
- Are those backups on at least two different media types?
- Are one of those backups in the cloud and tested?
Proactive Network Maintenance and Remote Monitoring
- Knowing about a potential critical failure before it becomes a failure.
Help Desk
- Password resets, changes, email, print, and lost documents.
- Moves, adds, changes, phones, connectivity, network drives.
- Malware remediation, virus issues, and general issue resolution.
Security Awareness Training
- People are your greatest security risk.
- Phishing training, and campaigns.
- General cybersecurity awareness training.
Projects and Procurement
- We can coordinate and execute any project you have.
- Windows 10 migration, virtualizations, Office 365.
- We have access to procure any and every major make or model of infrastructure hardware.
Managed Security Services
With the integration of a managed security services provider (MSSP), the risk of a data breach or infiltration is minimized exponentially. Our managed security services provide you with individuals who have a focused area of expertise in a cost-effective package and alleviate the burden from your existing IT team. In the event of a data breach, network infiltration, or disaster, Ford includes a data backup and recovery plan to make sure your most fragile information stays safe and you can get back up and running quickly. Onsite server backups won’t help you in the case of theft, human error, or disaster. Data preservation and the ability to retrieve data at any point in time from any location is the foundation of business continuity.
What do you get with Ford's Managed Security Services?
Endpoint Detection and Response (EDR)
- Advanced threat detection - emerging and unknown threats
- Proactive detection - detects abnormal and suspicious activity
- Automation - operates in real time
Two Factor Authentication
- Data more secure
- Second layer of security in case of password compromise
- Compliance with insurance and other regulations
Backup and Disaster Recovery
- At least 3 copies of image-based backups
- Backed up on at least two different media types
- Backed up in the cloud and tested
Proactive Maintenance and Remote Monitoring
- Greater awareness and visibility
- Patch management - software updates
Advanced Email Protection
- Anti-evasion - detect hidden malicious content
- Threat intelligence - stay ahead of emerging threats
- Anti-phishing filters - detect malicious URLs
Cybersecurity Awareness Training
- People are your greatest security risk
- Phishing training, campaigns
- General cybersecurity awareness training
Remediation of Security Incidences and Events
- Remediation of security incidents and alerts
- Ongoing management of entire program
Managed Compliance Services
For those industries that fall under the FTC Safeguards Rules requiring you to develop, implement, and maintain an information security program with administrative, technical, and physical safeguards designed to protect customer information, Ford's Managed Compliance Services will take the full burden off your shoulders. Our comprehensive package includes the design, implementation, and maintenance of all aspects of the safeguard requirements versus other companies that will only provide you with the instructions and require you to design and implement it yourself. In addition, Ford offers monthly cybersecurity training versus the yearly minimum requirement, and bi-annual penetration testing versus the annual minimum requirement.
What Do You Get With Ford's Managed Compliance Services?
Qualified Designate
- Implement and supervise your information security program
- Real-world know-how suited for your circumstances
- Connected to the industry - NADA, FTC, and other organizations
Risk Assessment
- Inventory - know what information you have and where it is stored
- Assessment - determine foreseeable risks and threats
- Written and includes criteria for evaluating those risks and threats
Regularly Monitor and Test Safeguards
- Test procedures for detecting actual and attempted attacks
- Continuous monitoring of your system
- Bi-annual penetration testing and periodic vulnerability assessments
Training of Your Staff
- Train your staff to spot risks
- Schedule regular refreshers
Monitor and Audit Service Providers
- Build in ways to monitor service providers
- Periodic reassessments
- Contract review to spell out security expectations
Keep the Program Current and Compliant
- The only constant in IT is change
- Changes to your operations, employees
- Changes due to emerging threats
Written Incident Response Plan
- Documenting the "what if"
- Response and recovery plan to a security event
- Covering unauthorized access to our misuse of information
Reporting Requirements
- Reporting in writing regularly at least annually
- Overall assessment of your company's compliance
- Covers all specific topics related to your compliance program
Contracted Services
We also offer additional IT services that may just be a one-time project or ongoing such as email migration, backup/cloud storage, storage space, server consultation, multiple workstations setup, server virtualization, file backup, and restoration.
Helpdesk & Support
Our team of certified IT professionals has a service record of fast response and first-call resolution. Our helpdesk support services are available on a customized basis to help your team with day-to-day issues such as password resets, software updates, network errors, printer issues, frozen screens, file recovery, and workstation power issues. Managed helpdesk services are also a great way to support your in-house IT team so they can focus on internal network and software issues and projects, or to act as a stand-in for any staffing time-off such as training, vacations or a leave of absence.
Ford's Managed IT offers complete business IT solutions to keep your company secure and productive.
Don't just take it from us, let our customers do the talking!
Ford Office Technologies is a great company to work with. Reno is great at ALWAYS fixing our machine (it's old and needs extra tlc) and the girls in the office are always super helpful in getting supplies.
Ford Office Technologies provided excellent customer service. They are knowledgeable, friendly, responsive and easy to work with. I would highly recommend their equipment and services. The value they bring to our business with the ability to print, scan and email right from our copy machine has been great.
I have worked with Ford Office Technologies several times and I will gladly give them 5 stars. The level of professionalism and their work ethics say it all. If I have an issue I call and they come to take care of it immediately. I would recommend them to anyone. They are also involved in our community which is nice to see they are giving back when they can.
Always great service. This time the tech was at my office five minutes after my call (he happened to be servicing a nearby business). Dave was fantastic! He took the time to teach me troubleshooting and helped me to understand the machine and all of the functions I didn't know existed.
Prompt and excellent service. The two technicians (Phil and Ken) were friendly and professional. They had my machine up and running in no time. This company obviously puts a premium on customer service! I am looking forward to doing business with them and would strongly recommend them.
Very glad I partnered with Ford Office Technologies to do the printing for my law firm. I only wish I had outsourced this aspect of my business sooner. Bennett was very helpful in particular.
I've been very happy with the printer and service I've gotten from Ford Office Technologies. When I've had an issue, the response time is immediate; since my job is nothing without my printer, I could not be more appreciative. Extremely professional and reliable company to do business with.
For numerous years Marion County, West Virginia government offices have had a superior working relationship with Ford Office Technologies (Document Solutions). They excel in customer service in the sale of equipment and in repairs. They always follow up on service calls and keep in contact throughout the year about office needs. We look forward to a continued great relationship for many more years.
I am incredibly pleased with the prompt service. I called them in the morning and a tech walked me through the issues I had with one of my copiers and the other copier they were here the next morning fixing the connection issue I had with that one. I'm so happy that I can now scan again on both copiers. Great company highly recommend it!
Frequently Asked Questions
Managed IT is an information technology service provided by Ford Office Technologies as a contractor and delivered to the customer. Ford Office Technologies is responsible for the upkeep and preventative maintenance of the IT infrastructure as well as providing onsite and helpdesk support under your service contract.
Ford Office Technologies employs a staff of highly trained and responsive IT professionals that can tailor a solution to fit your organization's IT and budgetary needs. Ford Office Technologies provides customized support packages based on a complimentary and thorough evaluation of your site's current infrastructure and listening to your needs and concerns.
1. Fully managed helpdesk solution
2. Remote and onsite support
3. Comprehensive proactive network monitoring
4. Office 365 migrations
5. In place migrations for software and hardware
6. Network security
7. Network design and implementation
8. Onsite and offsite backup management
9. Disaster recovery
• Be sure to upgrade your computer to Windows 10 if you haven’t already.
• Update Windows 10 to the latest version.
• Have your antivirus software scan the computer for viruses. (Windows Defender, Avast Antivirus, etc.)
• Restart the computer at least every couple of days.
• Restart the computer.
• Update Microsoft Teams.
• Update Windows 10 to the latest version.
• Reinstall Microsoft Teams, but only if necessary.
• Restart the computer.
• Run Windows Update to update all Microsoft Office programs.
• Install and run the Microsoft Support and Recovery Assistant by following this link: https://support.office.com/en-us/article/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f
• If applicable, check if other people are having issues as well. The problem could be exclusive to your computer.
• Restart the computer if no one else is having issues.
• Turn the copier/printer off, wait 30 seconds, and turn it back on if others are having issues.
• Make sure the cables are properly connected to the device.
• In Windows 10, go to Control Panel > Hardware and Sound > Devices and Printers > right-click the copier/printer that isn’t working > select "Troubleshoot."
• If applicable, check if other people and/or devices are having issues with the website. The website could be down if others can’t access it either.
• Go to isitdownrightnow.com. Copy and paste the link of the website you’re trying to access in the box on the page. Press "Check" to see the status of the site.
• If isitdownrightnow.com says the website is up and other people can access it, try restarting the computer.
• Try opening the website in Internet Explorer if you’re not doing so already.
• Open Outlook > click Send / Receive > verify "Work Offline" isn’t selected.
• Make sure you’re properly connected to the Internet.
• Restart the computer.
• Install and run the Microsoft Support and Recovery Assistant by following this link: https://support.office.com/en-us/article/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f
Discover how FORD Managed IT can support your business
Take advantage of Ford IT Services and partner offers to support your business with managed IT solutions tailored to your needs.
Contact Us
1-800-633-3673 | info@fordtech.com
Corporate Headquarters
700 Laurel Drive
Connellsville, PA 15425
Pittsburgh Office (DL Clark Building)
503 Martindale Street #130
Pittsburgh, PA 15212
Shenango Valley Location
1920 East State Street
Hermitage, PA 16148
Erie Location (formerly Kubinski Business Systems)
4525 W Ridge Rd.
Erie, PA 16506
Monroeville Office
500 Garden City Dr.
Monroeville, PA 15146
Youngstown/Warren Location
922 Great E Plaza
Niles, OH 44446
© 2024 Ford Office Technologies. All Rights Reserved
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Contact Us
1-800-633-3673 | info@fordtech.com
Corporate Headquarters
700 Laurel Drive
Connellsville, PA 15425
Pittsburgh Office (DL Clark Building)
503 Martindale Street #130
Pittsburgh, PA 15212
Shenango Valley Location
1920 East State Street
Hermitage, PA 16148
Erie Location (formerly Kubinski Business Systems)
4525 W Ridge Rd.
Erie, PA 16506
814-833-4900
© 2020 Ford Office Technologies. All Rights Reserved