Description
Tier II Infrastructure Engineer will provide in-depth support and lead problem solving and implementation efforts. This position is responsible for the analysis, recommendation, provisioning, installation/configuration, operation, and maintenance of systems, network and cloud infrastructure hardware, software, and related technologies ensuring that system-hardware, operating systems, software systems, and related procedures adhere to corporate standards and are operational, as required by service level agreements.
- Proficient in setup, configuration and Operations; Maintenance of Server Hardware/OS
- Proficient in setup, configuration and Operations; Maintenance of Backup Hardware/software
- Proficient in setup, configuration and Operations; Maintenance of Computer systems.
- Researches, evaluates, and recommends new computer network equipment and technologies. Analyzes current products and recommends changes/upgrades to senior management.
- Collaborates with other technical staff and management in the testing of new software, computer systems and network technologies.
- Utilizes monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace data and protocol activity.
- Maintains timely and complete documentation of all daily and project work, using standard methods and procedures.
- Devises solutions to complex operational problems within the capacity and operational limitations of installed equipment.
- Develops and executes contingency plans for network software and hardware failures including isolated and major outages.
- Diagnoses and repairs problems in a manner that prevents future errors and problems.
- Provides internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, company management and departmental clients.
- Keeps abreast of relevant technologies and maintains selected technical certifications.
- This is a customer facing position and such this candidate must have the ability to directly interface with clients, customers, and vendors.
- Remote and On-site troubleshooting and support of UPS, Server hardware and software.
- Network wiring, including patch panel jumpers and documentation, wiring patch panel to endpoints, proper termination of network jacks to patch panels, proper wiring troubleshooting.
- Reviews Alerts for alarms via documented procedure and respond to ISP or escalate to Admins as needed.
- Receive, process, and inventory client equipment shipped to Ascent Data.
- Setup, and configure new computer equipment per client specifications.
- Communicate with Clients directly to schedule On-Site time as needed.
- Prioritizing issues regarding business impact.
Requirements
- Outstanding Customer Service Skills
- Strong Windows 10 Desktop Support experience.
- Knowledge of Windows Server Systems Administration, to include: Active Directory Users and Computers and respective account management.
- SMB Network Share Permissions. Print Server Management.
- Fundamental LAN troubleshooting experience.
- 3+ years of relevant IT consulting or MSP experience
- Associate degree in related Technology, or have equivalent IT support experience, certifications, and/or training
- Familiarity with ticketing systems.
